Privacy Policy

Last updated: May 23, 2024

This Privacy Policy (“Policy”) describes how Creatunity LLC (“us”, “we”, or “our”) collects, uses and discloses information related to our customers and prospective customers and users of our Website (defined below), as well as any associated content, features, functionality, offers, material or services made available through the Website (collectively, the “Service”).

We will not use or share your information with anyone except as described in this Policy.

Your use of our Website and purchase of the Airmoto and any other products sold through our Website (the “Products”) is subject to the Terms of Service, available at the Airmoto brand website, which includes applicable terms governing limitations on liability. By using the Service, you accept and agree to the practices described in this Policy. By using the Service, you agree to the collection and use of information in accordance with this Policy. If you do not agree with this Policy, please do not use the Service or provide us with any Personal Information (as defined below). This Policy does not apply to (1) websites, software applications, and other online properties and services that do not link to this Policy; and (2) any other collection, use or disclosure of data other than via the Service.

Personal Information. For purposes of this Policy, unless otherwise required by applicable law, “Personal Information” means any information that identifies, relates to, describes, or is reasonably capable of being associated, linked or linkable with a particular individual or household, including any information that is subject to applicable data protection laws.

Individual rights. Please see the Your Rights and Choices section below for a description of the choices we provide and the rights you have regarding your Personal Information. If you are a California resident, please also review the California Residents section below for information about the categories of Personal Information we collect and disclose and your rights under California privacy laws.

1. SCOPE

This Policy applies to our collection, use and disclosure of Personal Information related to: 

  • purchasers and prospective purchasers of the Products;

  • users of our website (“Website”); and

  • individuals who otherwise interact or communicate with us related to our Service.

2. COLLECTION OF PERSONAL INFORMATION

The Personal Information we collect varies depending upon the nature of the Service provided or used and our interactions with individuals, including whether Products are purchased.

Categories of Personal Information. While the Personal Information we collect varies depending upon the circumstances, we may collect the following categories of Personal Information (subject to applicable legal requirements and restrictions):

  • Name, contact information and other identifiers: identifiers such as a name and email address.

  • Customer records: paper and electronic customer records containing Personal Information.

  • Device information: Internet protocol (IP) address, web browser type, operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers, and push notification tokens.

  • Protected classifications: characteristics of protected classifications under applicable law such as race, sex, age, and disability.

  • Communications: direct communication or web forms.

  • Commercial Information: including records of products or services obtained or considered, or other use histories or tendencies. 

  • Usage data: internet or other electronic network activity information including, but not limited to, browsing history, search history, information regarding a consumer’s interaction with an Internet website, application, or advertisement and information regarding the pages of our Service that a consumer visits, the time and date of the visit, the time spent on those pages and other statistics.

  • Geolocation data: precise location information about a particular individual or device, general location information (for example, your IP address may indicate your more general geographic region).

  • Audio, video and other electronic data: audio, electronic, visual, or similar information such as, CCTV footage, photographs, audiovisual recordings, and call recordings.

  • Profiles and inferences: inferences drawn from any of the information identified above to create a profile reflecting a resident’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, or aptitudes.

Sources of Personal Information. We may collect Personal Information about individuals:

  • Directly from you: such as when you make a purchase or register to receive marketing and other communications from us or contact us for support purposes.

  • From Third Parties: such as affiliate and other third-party retailers that sell our products, public records, third-party providers of services to us (e.g., fraud detection, identity verification and security), consumer data resellers, social networks, joint marketing partners and affiliate companies. 

  • Related to your use of our Service: including information we collect automatically when you use our Website, or interact with us, or information we derive about you and your preferences or interests based on the Personal Information we collect and our interactions with you.

Information We Collect From You. We may collect Personal Information from you related to:

  • Registration, accounts and profiles: when you register for us to contact you via your email address, we collect your name and email.

  • Purchases, orders and payments: if you make a purchase, submit an order or return items, we collect information in order to process your payment, order or refund, fulfill your order, including name, billing and shipping address and details, payment type, as well as credit card number or other payment account details.

  • Marketing and surveys: if you sign up to receive news, updates, offers and other marketing communications from us, we may collect your name, contact information, and information about your preferences. 

  • Your communications and requests: when you email us, call us, or otherwise send us communications, we collect and maintain a record of your contact details, communications and our responses.

Information We Collect from Third Parties. We may collect Personal Information about you from third-party sources (which may be combined with other Personal Information we have collected about you), such as:

  • Third-Party Service Providers: we employ other companies and individuals to perform functions on our behalf. Examples include sending postal mail and email, analyzing data, and transmitting content. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes.

  • Other: we may obtain Personal Information, such as demographic information or updated contact details, from third parties; we may also collect information from public records.

Information We Collect or Derive About You Automatically. We may collect or derive Personal Information about your use of our Website or other interactions with us.

  • Website: we and our third-party providers may use cookies, pixels, tags, log-files, trackers, and other technologies to collect information about a user from their browser or device, including, without limitation, your browser type, device type, operating system, software version, phone model, phone operating system, platform-dependent information, requested document, referring URL, date and time of your visit, clickstream data (e.g. about the pages you view, links you click and date and time stamps for your activities on our Website) and the IP address associated with your transactions in the system. This information that we collect automatically may be linked with other Personal Information we have collected. For more information, see the Cookies and Analytics section below.

  • Profile and Interests: we may create profiles relating to you in order to show you the content that we think you might be interested in and reach you with more relevant ads and marketing. 

3. USE OF PERSONAL INFORMATION

We may use Personal Information for a variety of purposes, including, without limitation:

  • Sale and shipping of Products and processing of orders and payments: if you make a purchase, submit an order or return items, we collect information in order to process your payment, order or refund, fulfill your order, including name, billing and shipping address and details, payment type, as well as credit card number or other payment account details.

  • Providing support and services: including to provide our Service, operate our Website and online services; to communicate with you about your access to and use of our Service; to respond to your inquiries; to provide troubleshooting, fulfill your orders and requests of products and services, and provide technical support; and for other customer service and support purposes.

  • Analyzing and improving our business: including to better understand how users access and use our Service and Website, to evaluate and improve our Website, Service and business operations, and to develop new features, offerings and services; to monitor consumer interest in our Service; to troubleshoot problems that may arise on the Website; to improve the accuracy of our customer database; to increase our understanding of our customer database; to increase our understanding of our customers; and for other research and analytical purposes.

  • Personalizing content and experiences: including to tailor content we send or display on our Website and other Service; to offer location customization and personalized help and instructions; and to otherwise personalize your experiences. To assist in these purposes, as well as the other purposes identified in this Policy, at certain times, we create a profile relating to you in order to show you the content that we think you might be interested in and to display the content according to your preferences.

  • Advertising, Marketing and Promotional Purposes: including to reach you with more relevant ads and to evaluate, measure and improve the effectiveness of our ad campaigns; to send you newsletters, offers or other information we think may interest you; to contact you about our Service or other information we think may interest you; to identify potential new users; and to administer promotions.

  • Securing and protecting our business: including to protect and secure our business operations, assets, Service, network and information and technology resources; to investigate, prevent, detect and take action regarding fraud, unauthorized access, situations involving potential threats to the rights or safety of any person or third party, or other unauthorized activities or misconduct. 

  • Defending our legal rights: including to manage and respond to actual and potential legal disputes and claims, and to otherwise establish, defend or protect our rights or interests, including in the context of anticipated or actual litigation with third parties.

  • Auditing, reporting, corporate governance, and internal operations: including relating to financial, tax and accounting audits; audits and assessments of our operations, privacy, security and financial controls, risk, and compliance with legal obligations; our general business, accounting, record keeping and legal functions; and related to any actual or contemplated merger, acquisition, asset sale or transfer, financing, bankruptcy or restructuring of all or part of our business.

  • Complying with legal obligations: including to comply with the law, our legal obligations and legal process, such as warrants, subpoenas, court orders, and regulatory or law enforcement requests.

  • For our legitimate business interests: including where the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your Personal Information for our legitimate interests. We do not use your Personal Information for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

  • To perform any contracts in place between us and you: where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

If you submit any Personal Information relating to other people to us, you represent that you have the authority to do so and have informed that other person about the contents of this Policy.

4. DISCLOSURE OF PERSONAL INFORMATION

We may share or disclose the Personal Information we collect as follows:

  • Service providers: we may disclose Personal Information with third-party service providers who use this information to perform services for us, such as hosting providers, auditors, advisors, consultants, customer service and/or support providers.

  • Advertising and Marketing Partners: we may share Personal Information with third parties that provide advertising, campaign measurement, online and/or mobile analytics, and related services. These third parties may receive or access browsing and/or other data about your use of the Service, in order to help us better reach individuals with relevant ads and/or measure our ad campaigns, and/or to better understand how individuals interact with our Website and Service overtime and across devices. We may also transfer and/or sell Personal Information we collect and/or join together with other businesses to bring selected opportunities to users or potential users. 

  • Subsidiaries and affiliates: we may share your Personal Information with our affiliated companies (i.e., our parent company and other companies under common ownership, control or management with us); they may use such Personal Information for the purposes set out in this Policy.

  • Legal compliance: we may be required to share Personal Information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. In addition, we may share certain Personal Information when we believe that doing so is reasonably necessary to protect the rights, property and safety of our company and/or others.

  • Business transfers: we may disclose and/or transfer Personal Information as part of any actual or contemplated merger, sale, transfer of assets, acquisition, financing and/or restructuring of all or part of our business, bankruptcy or similar event, including related to due diligence conducted prior to such event where permitted by law.

  • Protect our rights: we may disclose Personal Information where we believe it necessary to respond to claims asserted against us, to enforce or administer our agreements and terms, for fraud prevention, risk assessment, investigation and/or to protect the rights, property or safety of us or our affiliates, clients, customers and/or others.

  • Your Consent: we may disclose Personal Information with your consent.

5. COOKIES AND ANALYTICS

We use cookies, pixels, tags, and other technologies, which may be provided by third parties, on our Website to enable certain functionality and for security and fraud detection and prevention, as well as to collect usage information about our Website and the emails that we send and to personalize content and provide more relevant ads and information. We may combine the information we collect via these technologies with other information, including Personal Information. BY USING THE SERVICE, YOU AFFIRMATIVELY CONSENT TO OUR USE OF SUCH COOKIES, PIXELS, TAGS, AND OTHER TECHNOLOGIES.

Cookies. By placing a small file known as a “cookie” on your device, our and our third party providers’ servers passively gather information about all visitors’ use of the Website for the following purposes: statistics collection and analysis, system optimization, analytics (as described below), market research, and maintenance of user login information. The information that we and our third party providers track with cookies includes, but is not limited to, the type of browser (such as Google Chrome or Internet Explorer) and Internet-connected devices being used to access the Website, your IP address, your home domain or Internet service provider, your referrer URL (which is the URL for the website that you were viewing prior to visiting the Website), how you were directed to the Website, which specific pages you access on the Website, how long you view each page, the time and date you access our Service and the total number of visitors to the Service and any portions thereof. 

Log files. Most browsers collect certain information, such as your IP address, device type, screen resolution, operating system version and internet browser type and version. This information is gathered automatically and stored in log files.

Pixel tags and

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Return Policy

We want you to be completely satisfied with your Airmoto purchase. If, for any reason, you are not entirely pleased with an item you have bought, you may request a refund within 30 days of the purchase date. Please note, that the initial shipping fee is not refundable and that customers are responsible for covering the cost of return shipping.

To initiate a refund, simply contact us at support@getairmoto.com or call us at 888-855-6433. Be sure to include your order number in the subject line of your email. In your message, specify the items you wish to return so we can assist you promptly.

Upon receiving your request, a member of our Customer Support team will respond within two business days to provide you with a Return Merchandise Authorization (RMA) number and detailed instructions for the return process. Please ensure that all items are returned in their original packaging, and include the RMA number inside your return package. Once we receive the returned items, a credit will be applied to your original method of payment within seven business days.